After reading, you will have signed in, checked the licence with the Anjouan Offshore Finance Authority, number ALSI-449700, and know your next step if access fails.
In a hurry?
Most people worry about landing on a fake page, and these steps show how to check the address first.
On a phone, open the mobile browser or the iOS or Android app; on a computer, use your browser. Search for Casino Mate and open the brand's result. The homepage has a sign-in button leading to the login screen. The common mistake is tapping a lookalike result or an ad, so check the name in the address bar first.
The first field on the login screen asks for the email address you gave when you registered. Use that exact address, not a work inbox or an older one you have since dropped. Trouble often starts with a second address you also own, which was never the one you registered with.
Below the email field sits the password box, which expects the password you set. If it refuses your password, a reset link goes to the email address you registered with. Casino Mate never asks for this password by phone, chat or email. The usual slip is an old saved password that your browser filled in before you changed it.
Identity checks are a separate step, and they come at the latest before your first withdrawal. Keep a photo ID, proof of address and a payment card image ready so the review is not held up. Waiting until a withdrawal request is the usual error, when the documents could already be on file.
Once the details are accepted, the account area opens and shows your balance, history and limits. Bonuses and withdrawals sit in the same area. On a shared device, sign out before you leave, and change your password if anyone else has seen it. The mistake is opening a second account when the page feels slow.
Three things first
Live chat runs around the clock and is the quickest route when sign-in fails. If chat is not suitable, phone the team on +61 49 192 8568, which also runs around the clock. For anything that needs written detail, email [email protected]. Write to us once you have tried the steps on this page, and say exactly what the screen shows.
Live chat suits a sign-in problem that needs a fix now, because an agent can work through the steps with you in the same conversation while the error is still on screen.
Phone suits you when typing feels too slow, or when the problem needs a spoken walk-through of each screen. Calls work best when you can stay at the device while the agent guides you.
The error message on your screen is the first detail to copy, word for word. Then note whether you signed in from the mobile browser, the iOS app or the Android app, so the agent can follow your path.
Access rules
After reading, you will know which rule is blocking your account, and the next step for each.
Correct details get refused at sign-in, and this happens most often after a long gap since your last visit. Idle accounts may be put under review before sign-in is allowed again, so a repeated attempt will not clear it. Support can confirm the status of your account.
Sign-in keeps refusing a correct password while a self-exclusion runs, whether you set it here or placed it on BetStop. A BetStop exclusion lasts at least three months and cannot be shortened, so the account stays closed until then.
The sign-in form takes your email address but rejects every password you try, because the password you remember is no longer the one on your account. Recovery sends a reset link to your registered email address, and that link is the route back.
Welcome offer
Register first, then pick the welcome offer in the cashier when you make your first deposit.
First deposit
100% to a max of A$710 + 206 free spins on
When you deposit A$19 in the cashier, pick the welcome offer: 100% match up to A$710 and 206 free spins. Wagering 37x, valid fifty-four days.
Claim bonus18+ · Gambling can be addictive, so set your limits and play responsibly.
Every week
9% · maximum A$460
Each Monday, 9% of your net losses from the week before comes back as cashback, up to A$460. Wagering is 1x.
Claim offer18+ · Gambling can be addictive, so set your limits and play responsibly.
Weekend players
30 free spins
Each weekend, deposit at least A$38 to unlock 30 free spins. Wagering is 37x and valid for three days.
Claim offer18+ · Gambling can be addictive, so set your limits and play responsibly.
Casino Mate phone
Worried the phone shows a different account? It does not: the same login opens the same balance.
The sign-in screen in the mobile browser asks for the same details as the desktop page: the email address you registered with and the password you chose then. Nothing is split into a separate phone account, so the account you open on a phone is the one you already know from a computer. Every button on the page leads to the login, so there is no second form to complete.
A blank screen or a page that never finishes loading usually comes from the phone's connection, not your account. Switch between Wi-Fi and mobile data, then reload once. If it still stalls, or it sends you back to the start after you log in, stop retrying. Open live chat on the site, or call +61 49 192 8568 and say which phone and browser you use.
Casino Mate treats your account as a control panel, and this guide follows that layout from the sign-in screen onward.
The recovery option on the sign-in screen sends a reset link to the email address you registered with. Open that message on the device you trust most, and check the spam folder if it does not show up after a short wait. If the link never arrives, contact support by live chat, phone on +61 49 192 8568, or [email protected]. Once the new password is saved, the balance and history you left behind are still there. Withdrawals follow a separate path. Casino Mate checks identity documents at the latest before your first withdrawal, and that check can take up to 72 hours after the files arrive. Have a photo ID, proof of address and a payment card image ready, so the review does not stall while you wait for a resubmission request.
On a desktop browser, the sign-in fields sit in the same window as the lobby, so you can move between games and the account without leaving it. On a phone, the account reaches you in two ways: the apps for iOS and Android, or the mobile browser. Whichever route you pick, you land in the same account, and the balance, history and any pending withdrawal look identical. The record belongs to the account, not to the device, so nothing you started on a laptop goes missing on a phone. The small screen is the easy place to tap the wrong field, so check that the email address sits in its own box before you move on. Use the device that suits the moment, because the account does not change with it.
The account area after sign-in gives you a running picture of deposits, withdrawals, wins and losses, plus the balance you can still play with. The history lists each deposit and withdrawal request by date, so a payment that looks missing can be traced without writing to support. Offers are picked in the cashier when you make a deposit, so the choice is made before the money moves rather than in the account. Cashback is paid on Mondays and is based on the net losses of the week, so the amount arrives on a fixed day rather than after every game. Withdrawal requests are listed in that same history, so you can check every request in one place.
The responsible gambling section of the account lists five tools: deposit limits, loss limits, session time reminders, reality checks and self-exclusion. Deposit limits cap how much money can go into the account, and loss limits cap how much you can lose. Session time reminders tell you how long you have been signed in, and reality checks prompt you to pause and look at what you have spent. Self-exclusion sits in the same section for players who want a longer break from play. Set the limits on a calm day, because a cap chosen during a losing run is harder to think through clearly. The section is also the place to look when play runs longer than you planned.
The sign-in page runs on 256-bit SSL encryption, which scrambles what you send on its way to the site. Casino Mate never asks for your password, not by email, not by live chat and not on the phone, so treat any request for it as a warning. On a shared computer, sign out before you step away, and do not leave the account open for the next person to pick up. If you think someone else knows your password, request a reset link at once, because the new password replaces the old one. Casino Mate holds licence number ALSI-449700 from the Anjouan Offshore Finance Authority. Ending a visit properly means using the sign-out option in the account, not just closing the browser tab.
Get back in
Plain answers on licence, checks and recovery, the way Casino Mate runs its player accounts.
The licence details on this page name the Anjouan Offshore Finance Authority as regulator and ALSI-449700 as the licence number. Casino Mate LLC, company number 441268 (Anjouan), holds that licence. Signing in does not change that licence. Compare the number with the details shown here before you deposit. If anything differs, stop and contact support.
The sign-in button on the site leads to the login screen on a phone as on a computer. Open Casino Mate in your mobile browser, or in the iOS or Android app, and sign in with the email address you registered with. On a shared phone, sign out once you finish, so the next person cannot reach your account.
The balance and history you see on the website match what appears in the apps and the mobile browser, because all three read the same player account. Anyone who registers a second time finds the extra account closed. Keeping one account keeps every deposit, withdrawal and payout on a single record.
The sign-in form looks the same abroad, with the email address and password you registered with. This page cannot tell you whether a given country is accepted, so read the site terms before you rely on access from overseas. If sign-in fails, a reset link goes to your registered email address. Support answers by live chat, phone +61 49 192 8568, or email [email protected].
The account area shows a password change option once you are signed in, so you never need a reset link for a password you still know. Pick a new one you have not used on other sites. Casino Mate never asks for your password by phone, chat or email, so treat any message that asks for it as a warning sign.
The tools on the site include deposit limits, loss limits, session time reminders, reality checks and self-exclusion. Limits and self-exclusion can block your sign-in on purpose, and that choice belongs to you. The licence rules mean a self-exclusion cannot be lifted early. BetStop, the national register run by the Australian Government (ACMA), can run from 3 months up to a lifetime and cannot be shortened. For help, call the National Gambling Helpline on 1800 858 858, open 24 hours a day, every day of the year. Gamblers Anonymous Australia runs peer support meetings, and the National Debt Helpline (1800 007 007, Monday to Friday, 9:30-16:30) covers gambling debt.
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